Support: text Brian, see the request, and a person steps in when it needs one

You do not file a ticket or wait on hold. You text or message Brian, our assistant. He turns it into a clear request with an owner and a next step. A person steps in when it needs one, and you can see every request and its status.

Included on every plan.

Step by step

01
Text or message Brian
What JAB does
Brian, our assistant, reads your message any time of day.
What you do
Say what you need in plain words, by text or message.
02
It becomes a clear request
What JAB does
Brian writes it up as a request with an owner and a next step, so nothing lives only in a text thread.
What you do
Nothing. You can open it to see what he wrote.
03
A person steps in when it needs one
What JAB does
When a request needs judgment, a person on the JAB team picks it up.
What you do
Reply in the same thread if you have more to add.
04
You see every request and its status
What JAB does
Every request lives in your portal with its status, from received to done.
What you do
Check it any time instead of asking where things stand.
05
Talk to a human
What JAB does
Choosing talk to a human pings Walter directly.
What you do
Use it whenever you would rather talk to a person.

See a request from start to finish

Four screens, in order. Each is the real JAB Ops page, on a sample business.

You text Brian. It shows up on your Requests page with a title, an owner and a status. Nothing lives only in a text thread.

The Requests page in JAB Ops for a sample chiropractic practice. Each request shows what was asked, who owns it and its status. — Screen from JAB Ops, updated Oct 11. Sample business.

Try it

Do not take our word for it. Send a request yourself and watch what happens.

Demo on a sample business

Send a request and watch it move

This goes to Northside Family Chiropractic, a sample practice we run inside JAB Ops. It follows the same steps a real request does, sped up so you can watch.